Terms of Service

At Zakiyah’s, we strive to provide the highest quality products, and we take care to package our chocolate bars securely. However, as with all items sent via postal services, there is a chance they may arrive damaged despite our best efforts. This policy outlines your rights and the process for returns and refunds in accordance with UK law.

1. Consumer Rights Under UK Law

Under the Consumer Rights Act 2015, you have the right to a full refund, exchange, or repair if the product is faulty, misdescribed, or not as advertised.

2. Return Conditions

Change of Mind: Due to the nature of our products, we cannot accept returns or offer refunds for chocolate bars if you simply change your mind, unless the product is damaged or faulty. This is in line with UK law regarding perishable goods.

Incorrect Items: If we send you the wrong product, please let us know within 14 days of receiving your order. We will provide a full refund or exchange and cover the cost of returning the incorrect item.

Effective Date: [6/02/2025]

Welcome to Zakiyah’s Patisserie. By accessing or using our website and placing an order, you agree to comply with the following terms and conditions. Please read these Terms of Service carefully before making any purchases.

1. Introduction

These Terms of Service govern your use of our website, services, and products. By placing an order, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.

2. Product Information

We strive to ensure that all product descriptions, images, and pricing are accurate on our website. However, we reserve the right to make changes to product offerings, pricing, and availability without prior notice. Products are subject to availability, and we will notify you if any items are out of stock or unavailable.

3. Ordering & Payment

By placing an order, you are offering to purchase a product under these Terms of Service.

Orders can be placed through our website. You must provide accurate, up-to-date information during the checkout process, including your name, address, and payment details.

Payment is due at the time of order, and we will not process your order until payment has been successfully received.

4. Shipping & Delivery

We will do our best to process and ship your order within 3 business days. Delivery times depend on the shipping method selected and the destination.

We are not responsible for delays caused by the postal service or third-party couriers.

Although we package our chocolate bars securely, there may be instances where products arrive damaged due to handling during shipping. Please refer to our [Return Policy] for more details on returns and refunds for damaged products.

5. Returns & Refunds

Our Return Policy outlines the circumstances under which returns, exchanges, or refunds are accepted. Please refer to this policy for detailed information on how to initiate returns or exchanges.

In the case of faulty or damaged goods, you must contact us within 14 days of receiving your order to qualify for a refund or replacement.

6. User Conduct

When using our website, you agree not to:

Violate any laws or regulations.

Engage in any activity that could harm, disrupt, or impair the functionality of our website or services.

Impersonate any person or entity or mislead others about your identity or affiliation.

Attempt to interfere with or disrupt the website’s operations in any way.

7. Intellectual Property

All content on our website, including but not limited to logos, text, images, and product designs, is the property of Zakiyah’s Patisserie and is protected by copyright, trademark, and other intellectual property laws. You may not use, copy, or reproduce any content from the website without our express permission.

8. Limitation of Liability

We do not accept liability for any loss or damage arising from the use of our products or services. Our liability is limited to the value of the products purchased.

9. Privacy Policy

Your use of our website and services is also governed by our [Privacy Policy], which outlines how we collect, use, and protect your personal data. By using our website, you consent to the practices described in the Privacy Policy.

10. Changes to Terms of Service

We may update these Terms of Service from time to time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this page periodically for any updates. Your continued use of our website after such changes constitutes your acceptance of the updated terms.

11. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.

12. Contact Us

If you have any questions or concerns about these Terms of Service, please contact us at:

Email: info@zakiyahspatisserie.com